Customer Reviews - Feedback
We recently asked our customers to rate our products and services. Here are the ratings we received. Most of the comments are in English.
First time ordering custom pucks, so not much to compare to- but it was a great experience. I got the impression that the owner of the company was directly answering my emails, and was prompt and helpful each time. I went with CustomHockeyPuck.com after looking at a few different vendors. I chose them because they had the greatest flexibility in terms of quantity, and claimed to use high-quality pucks and have high-quality production. CustomHockeyPuck.com met or exceeded those expectations, and the personal touch was a pleasant surprise. I can't speak to durability since I am saving the pucks for a special event- but they look good. They state that they clean the pucks prior to printing, and it appears that I can see the evidence of cleaning on the printed surface. Lastly, I was pleased with how fast they came, in spite of shipping from Canada to Alaska. I have already placed a second order based on my initial experience.
Easy to deal with, pucks turned out great, shipping was quick. Will definitely buy again next year.
My experience was A+ from start to finish. Francis was very helpful and patient as I worked through my order. The pucks came out terrific and I am glad I went with CustomHockeyPuck.com
The whole process of ordering the pucks with our own logo from customhockeypuck.com was the best online experience I ever had. The website was easy to use and it was a simple process to upload our logo design and Francis was fantastic at responding to any questions we had regarding our order and follow-up orders. The costs were very reasonable and I can track the delivery with ease. If I could give more than five stars I would! Great operation all around!
From the time I clicked onto the website till the order was in front of me was amazingly fast, about a week. The product is great quality , Francis and crew have a top notch company. We have certainly found a partner for all our puck needs.
Roanoke Valley Guns & Hoses Hockey, Roanoke VA
I received my pucks quickly and as expected. I had a small delay with delivery of accompanying cases, but Francis quickly addressed and resolved my issue. I would definitely order again.
KIm
great service, highly recommended by Port Moody Amateur Hockey Association
First time ordering custom pucks, so not much to compare to- but it was a great experience. I got the impression that the owner of the company was directly answering my emails, and was prompt and helpful each time. I went with CustomHockeyPuck.com after looking at a few different vendors. I chose them because they had the greatest flexibility in terms of quantity, and claimed to use high-quality pucks and have high-quality production. CustomHockeyPuck.com met or exceeded those expectations, and the personal touch was a pleasant surprise. I can't speak to durability since I am saving the pucks for a special event- but they look good. They state that they clean the pucks prior to printing, and it appears that I can see the evidence of cleaning on the printed surface. Lastly, I was pleased with how fast they came, in spite of shipping from Canada to Alaska. I have already placed a second order based on my initial experience.
We use our pucks for game puck awards and Endo of season recognition for our 8U teams. Printing quality is excellent as is the speed of filling the order. We have been using Customhockeypuck.com for the last 2 seasons.
Great quality, great service. I will definitely be back for more.
I highly recommend using custom hockey puck if you need any puck customization. Francis was very quick in alerting me to get order details to him in order to make it in time for my event. Francis was very professional and was quick to review prints with me to ensure everything I wanted. I really appreciate the hard work they did for me and the pucks turned out great!
Fast and easy to customize pucks. This is our second order for our Pond Hockey Tournament. Thank you for a job well done!!
This is our second year ordering custom pucks for our MVP awards from you. Great again! Thank you!
Francis was fantastic to work with. He was so patient with me and helped me change my logo
Colours around various times until I was satisfied.
The pucks turned out perfect. The blue was a little darker than I thought it’d be, but it still works beautifully.
They arrived right on time. Very quick turn around. Everything was as promised.
I would gladly recommend CustomHockeyPuck to friends.
Great service and the pucks are nice, the only thing is it looks like a sticker on the puck lets see how they hold up
Very easy ordering process
The pucks came out amazing
Easy to order and they came out well. Perfect for a Hockey theme birthday party favor!
Quality, price and time line all met expectation. Highly recommended.
They put that special touch on home games
First time ordering! Nothing but 5 star service all the way.
This was a fantastic experience. I phoned in and spoke to someone who helped me and made it very easy.
Great job and quality production of the pucks.
Was very pleased with the quality of the pucks. The logo is raised ever so slightly on top of the pucks, which makes me worry a little bit about whether or not they'll hold up on the ice, but other reviews have said they do so I'm confident mine will be the same. The logo came out great, very sharp, and the pucks are in good shape. Arrived on time and very reasonable price.
Amazing pucks and cases for our hockey tournament. We ordered over 400 of them. The quality of printing is excellent, the cases fit perfect. Great company to deal with, items came super fast, and amazing prices. Highly recommend using customhockeypuck.com for your next tournament.
We had a great experience and would highly recommend.
The pucks came in 3 boxes, one of them primarily heavy and it ripped in the shipping, pucks came lose in the delivery truck and unless I count them, unknown if I am missing any. The other 2 boxes are smaller and perfectly packed. I would suggest to pack smaller boxes or send them in heavier packaging. Otherwise, the product is great.
Easy to work with. High quality pucks. Printing stays on the puck for a long time.
This was a fantastic Christmas gift for my dad. He is a hockey coach and loves using meaningful visuals for his teams.
Excellent customer service. Exceptionally quick service. Pucks were exactly as we ordered.
Photo on puck came out just the way it looked on the website. I’ve ordered photo items from other websites and they come out poorly cropped, to light or too dark, etc. This came out exactly as I wanted it, and the website was super easy to use.
The puck turned out exactly as expected, very please!
The pucks showed up exactly as they were depicted on the proof. Francis worked with me until we were completely satisfied with our design and he made it really easy. The pucks were a huge hit at our tournament. The logo wore off after one game, but they were purchased as memorabilia for the participants and not for game play. Overall these will be used again and our association will be returning to do more business in the future.
Quality product. Service exceptional.
Satisfied, Thanks
They look great!
It was a great experience ordering from custom hockey puck. They arrived promptly and the quality is excellent.
Pucks were ordered and shipped very quickly, they look awesome, our kids will love them!!!
Thank you
Great work!
Pucks were easy to order. They were great quality and a great price when you order larger quantities.
Great product and great customer service!
I was surprised when the pucks arrived so quickly. Printing quality is excellent.
Very responsive to questions, exceptional customer service.
Was happy with product. We ordered 100 and they look great.
Overall good value, and easy to order!
Easy website to use, fast and efficient delivery
Pucks looked amazing when they arrived, unfortunately the logo didn't even last a few minutes of little boys locker room shenanigans before flaking off. I expected them to wear quickly, just thought it might take longer than that, but the puck quality and initial presentation was great!
They Look Great!
Great quality and excellent branding gift for our company.
This is the 2nd batch of pucks sourced from customhockeypuck.com and we are quite happy with them. Printing quality was great and they held up well to game play given the abuse they take. Placing the 2nd order took even less time than the first because we just able to access last years order and proof, pay and order was placed. Highly recommend these guys of you are looking for game pucks for a team. It was a great way to brand your team and create some excitement among the players. They were so pumped that they had their own branded pucks!! Thank You!!!!!
Customer service was fantastic. I made a typo on the first picture I sent in. When I realized, It was fixed without question, and with ease. The pucks look fantastic
all good...just waiting for the season to start...
Thanks for the great puck, we will be back.
Excellent, just as we wanted them to look.
We had a great experience with the ordering and printing of our custom pucks!
I needed something in my Dads memory, customhockeypuck did just that, the pucks turned out better then I imagined and they were in my possession in no time. Thank you so much for making my Dads memory for my family and myself.
I was very happy with the end product, as well as the time it took to get the pucks; it arrived 2-days before schedule. The size was according to spec. I used the pucks as a Hockey Themed giveaway at a golf tournament. I needed some help with the Tournament Theme Design and Francis was a great help. My modified LOGO was a hit. Thanks for the help Francis --- very quick and extremely courteous. Great value. My customers really appreciated this giveaway --- And hopefully we will get long-term promotion out of this.
By the way, they were completely Bilingual. Merci beaucoup mes amis.
Love the pucks, loved the service. Ordered and delivered on a tight timeline and the pucks arrived in time for the required event. It was a last minute discussion and they made it happen... thank you.
I wish I ordered more, I am going to get more...
Ordered these pucks for my two sons combined birthday party. They were exactly as expected. Shipping was timely and printing was perfect. So happy I found this company.
Very pleased with the product! We were all very excited to receive.
We were very pleased with the quality of the product and the customer service. I had a few questions before the puck was ordered and my questions were answered almost immediately. The pucks shipped to me several days before the suggested shipping date. We will use them again for our team hockey pucks!
Ordered these pucks for my two sons combined birthday party. They were exactly as expected. Shipping was timely and printing was perfect. So happy I found this company.
We just had our banquet on Wednesday and they were a huge hit with the boys. If we win the championship again next season I will be sure to order again. Thanks again for all of your help.
Great work and a pleasure
Super!
Thanks for doing my team puke. The picture print of great.
My logo and colors turned out perfect!
Arrival time was very quick. I absolutely recommend!
I had asked for a tracking number and day it was shipped. I had to contact them in regards to it. Would have liked to have been contacted as opposed to me having to contact them
Pucks look great! Easy process and was shipped well before the expected date. Thanks!
Love our hockey pucks and your service was incredible, thank you so much!
The Junior women's team loved the pucks! They look awesome!
Got each of the kids on my mite team a puck with a team photo on it. Came out great, smooth right onto the puck - much better than I expected. Would purchase again.
The entire process was easy. Delivery was fast and as promised. Proofing process was easy. The quality was very good. The kids were very happy with the season ending commemorative pucks. Great job. Highly recommend their services
The pucks came in expediently and exactly as designed. The players loved them!
Very informative customer service rep who kept me apprised at all stages of the process. Quality products and the pucks do sustain life on the ice. Would recommend to any organization that gives pucks out as end of season gift or just to use as game pucks.
Customer service is excellent, and pucks shipped in a timely manner as promised. Printing came out great.
The pucks are great. The print is of high quality. The service was also great. I’m ordering more.
Love the product! So sharp and cool
customer service was amazing. I was receiving emails back same day (some times twice a day), the proofs were sent quickly and changes were made as needed. The order was shipped promptly and delivered within the time frame provided. The pucks look amazing, this is our second order from customhockeypucks.com!
Used Custom Hockey Puck a couple of times now. They never disappoint. Great turnaround!
The customer service was excellent and Francis ensured my order was exactly what I was looking for before printing began. I've already recommended him to others
The staff was very responsive and answered all my questions. The pucks were very good quality and arrived promptly. Will use them again if ordering pucks.
Vraiment excellent à tous points.
Merci!
Awesome pucks, good quality, Great Bang for your Buck !!!
Found the website did not easily allow for graphics to be located on one side of puck and writing on second side. Issue was easily resolved through email. Final product looked great
I had custom pucks made for my husband who suddenly passed away. He loved everything hockey so when u found the pucks I knew it was a great way to remember him by giving out to guest at his service. Francis was extremely helpful. I had placed my order online and had called a few time to add/make changes to the puck and Francis did so without hesitation. Once everyone sees them I will be ordering more and i paid extra to ensure they got here and they arrived a week or so earlier.
Francis was very helpful
Reasonably priced. Quick turnaround. Shipping on the high side other wise very satisfied.
I receive the pucks on Monday. We are very pleased with them, look great. Customer service was great as well. Hope to use you again. Thanks a lot.
Would not hestitate to recommend
Custom Hockey Puck.
We received our pucks within 8 business
days....from British Columbia to Ontario
Francis was a absolute professional
to deal with .
Great quality, fast service, good price and the people were friendly and easy to work with! I couldn't ask for a better experience! Thank you!
Had a minor issue with the website, but Francis was very responsive in helping me get the order through. Product arrived when promised. Some of the logos on the pucks were a bit scuffed, likely happening in shipping as the boxes arrived split and in rough shape. Only suggestion would be to ship in double wall boxes instead of single wall due to the weight of this product. Overall a good experience, would recommend this company
The process was very easy and they kept me informed all the way through it. All my questions were answered quickly and I was very pleased with the finished product. Great Company and Great Customer Service. I highly recommend them.
Excellent to work with this company on our promotional products. Quick service and prompt delivery of the product.
Quick easy made sure it was what I needed
The entire order process is very east to complete. My order looks great. I received it quickly and the packaging was very secure, there was very little chance of damage during shipment.
Could not be happier with my CustomHockeyPuck.com experience! I had an issue with the file format I provided and customer service was patient, professional and accommodating. I could believe how quickly my order was processed and shipped. I will most certainly buy from them again.
Jason Shaffer
Capital City Vipers Hockey
The site was very easy to use the customer service was perfect. Communication was fast. I asked for delaying shipping for a couple of days as I would be out of town and that was done perfectly.
I appreciated how user-friendly the site was and how quickly I received my order. I highly recommend this company 🙂
We ordered 500 custom pucks. Not only did they send everything a few days ahead of schedule, everything was perfect! Customer Service was great and the ordering process was super easy. Will definitely use again!
Everything was great. Product was on time and service was great
I placed the order and expected it to take aprprox. 2 weeks. I received the order in less than a week and the puck looked exactly how it did on the website when I placed the order. I would recommend Custom Hockey Pucks if you are looking to place an custom puck order!
Good experience
The artwork proof came back exceptionally fast. I asked for a minor alteration, which was completed within an hour. Outstanding service and fantastic quality. Custom Hockey Puck has our business locked up.
The folks made this the EASIEST custom job I've ever experienced.
Email responsiveness was outstanding. Costs and expected delivery were clear.
The product was delivered exactly on the day that was stated.
Couldn't possibly have had a better experience.
It was a great pleasure dealing with custom hockey puck team.
These guys were great! They offered a great price and a fast service. The pucks looked so good that they Association is now thinking of ordering from these guys!
Thanks everyone
The entire process from start to finish was amazing. The customer service was exceptional and the quality of the pucks are beyond expectation. Will be ordering all of our pucks with customhockeypuck.com. Thank you.
Great job, delivered ahead of schedule. Pucks and logo have held up to game play well at a AAA level. Definitely will be back when time to restock. Thank You!!!!!!
I was very surpirse how fast it was. Send my picture and i’ve recrived a sample trough my e-mail one day after. Nothing wrong to say about my whole experience.
My team is pretty happy with the puck
Very happy with this order, many thanks.
I tried to use other websites and I couldn't find how to put my picture on the puck. On your website you showed me what the picture looked like with the text around it. I would highly recommend this company
Got pucks printed in memory of my father and I am very pleased with how they turned out.
Your service was outstanding. I needed a product extremely quick and your company provided all the help I could possibly have wanted. I will definitely use your company if we ever need this service again.
Very happy with my order of pucks. Good quality fast service.
Good customer service. I will recommend CustomHockeyPuck to my friends.
The printing on the pucks is high quality, and the people at CustomHockeyPuck were easy to work with to get my order right. All in all, the delivery was quick and I'm more than likely to come back for future orders.
Amazing company to deal with from start to finish! Don't think this 5 star review is solicited. It isn't, I am just that thrilled with CustomHockeyPuck.com they exceeded my expectations and had amazing customer service and communication. Thank you, I will recommend you and use your services again in the future!