How long will it take to receive my order?
Once your logo is approved, custom hockey puck orders are processed within seven days. Delivery takes an additional one to six days, depending on your destination and the shipping service you choose.When your order ships, we’ll email you a tracking number and an estimated delivery date. Orders to the United States ship via UPS or USPS. Orders within Canada ship via UPS or Purolator. For large orders of more than 2,000 pucks, we may use another carrier.
Can you handle rush orders?
Yes, we can process rush orders within three days. Additional rush fees apply. If you need fast delivery, you can compare the shipping options offered by different carriers. Click here to view service levels and shipping rates.
What is the minimum number of pucks I can order?
The minimum order is 10 pucks for pucks with a logo, 10 pucks for pucks with text, and just 1 puck for pucks with a photo and text.
How can I submit my logo?
Place your order online and upload your logo from your computer, tablet, or smartphone. Once we receive your order, we’ll prepare a digital proof and email it to you for approval.Please note that we do not provide proofs for photos. We print photos exactly as submitted.
What file formats do you prefer for logos?
For logos, we prefer EPS, AI, PDF, or CDR files. For photos, we prefer GIF, JPG, PNG, TIFF, or BMP files with a minimum resolution of 300 dpi.
How large can the printed logo or text be?
The puck’s printable area is 2.5 inches in diameter. Because the design must fit within a circle, your logo should be arranged to make good use of that space. For example, if you have a wide logo with text, placing the logo above the text may make both easier to see.
What is the print quality like?
We use a state-of-the-art UV digital printer to produce sharp, high-quality designs. Before printing, we clean each puck and use specially formulated ink to improve adhesion.If you use a custom puck in a game, contact with the ice, skate blades, and sticks will eventually damage the printed design. The amount of wear varies with ice conditions and how the puck is used. Some pucks show minimal wear after several games, while others show significant damage after just one period. For this reason, we cannot guarantee how long the print will last during gameplay.
Can you print on both sides of a puck?
Yes, we can print on both sides of a puck. When ordering online, you can upload one or two logos.
Do I need to pay before the pucks are shipped?
Yes. All orders must be placed online, and you’ll provide your credit card information at checkout.
Is there a limit to the number of colors you can print?
Our UV digital printer allows us to print in full color.
What happens if there’s a problem with shipping?
Shipping problems are rare because the pucks and their packaging are very durable. If an issue occurs after your order ships, please contact UPS or Purolator and provide your tracking number to resolve it.
How can I confirm that you received my order?
You’ll receive an order confirmation by email, usually within a few minutes. It may take a little longer. Make sure you enter the correct email address so the confirmation reaches you.
Who owns the rights to my custom hockey puck design?
By submitting a design or artwork, you confirm that you have the rights needed to use it and that it complies with applicable trademark, copyright, privacy, patent, contractual, and similar laws.
Can I cancel an order?
Once you approve the proof, we begin preparing your order. Please make sure everything is exactly as you want it before submitting your order, as it cannot be cancelled.
How can I tell if the website is secure?
When you check out, your transaction is processed over a secure connection. You’ll see HTTPS in the checkout page’s URL, indicating that information sent between your browser and the website is encrypted. You can also check the SSL certificate details in your browser.