Shipping Information
Once your order is complete and payment is authorized, your custom pucks will be ready to ship within 7 days (3 days for RUSH orders). We print your logo or custom design using our advanced UV digital printer. Orders are shipped via UPS or Purolator and should arrive within 2–6 days after shipment.
Customers assume responsibility for orders once they leave our facility. Insurance and signature on delivery are available when you place your order.
Shipping rates are based on the number of pucks you purchase. A shipment of 100 pucks weighs 38 pounds, so shipping hockey pucks can be costly. Click here to calculate your shipping rate. Enter your postal or ZIP code and the number of pucks to see the available delivery times and costs. CustomHockeyPuck sells and ships to customers in Canada and the United States only. In Quebec, we ship with UPS and Purolator.
On the day your order ships, you will receive a tracking number by email from UPS or Purolator. These emails sometimes end up in your spam folder, so please check there as well. You can track your order through the carrier.
Unfortunately, the shipping address cannot be changed once an order has been placed. If you have any questions, email us at [info@CustomHockeyPuck.com](mailto:info@CustomHockeyPuck.com).
All orders must include a valid shipping address at checkout. Shipping charges are nonrefundable once an order has shipped. We are not responsible for carrier delays beyond the estimated delivery time. Address corrections after shipment may result in additional charges. Orders shipped to multiple destinations may incur separate shipping charges.
When you enter your shipping address at checkout, each available shipping method will show estimated shipping and delivery dates. If we expect a delay in shipping your order, we will let you know. Delivery dates are estimates and are not guaranteed. Timely delivery is the responsibility of UPS or Purolator. Most printed puck orders are placed during the winter, and storms can delay delivery. If possible, order early to avoid disappointment.
Shipping Rates
Shipping rates are based on the number of pucks you purchase. A shipment of 100 pucks weighs 38 pounds, so shipping hockey pucks can be costly. Click here to calculate your shipping rate. Enter your postal or ZIP code and the number of pucks to see the available delivery times and costs. CustomHockeyPuck sells and ships to customers in Canada and the United States only. In Quebec, we ship with UPS and Purolator.
Tracking Your Order
On the day your order ships, you will receive a tracking number by email from UPS or Purolator. These emails sometimes end up in your spam folder, so please check there as well. You can track your order through the carrier.
Can I Change the Shipping Address on My Order?
Unfortunately, the shipping address cannot be changed once an order has been placed. If you have any questions, email us at [info@CustomHockeyPuck.com](mailto:info@CustomHockeyPuck.com).
Shipping Policies and Important Notes
All orders must include a valid shipping address at checkout. Shipping charges are nonrefundable once an order has shipped. We are not responsible for carrier delays beyond the estimated delivery time. Address corrections after shipment may result in additional charges. Orders shipped to multiple destinations may incur separate shipping charges.
When Will I Receive My Custom Pucks?
When you enter your shipping address at checkout, each available shipping method will show estimated shipping and delivery dates. If we expect a delay in shipping your order, we will let you know. Delivery dates are estimates and are not guaranteed. Timely delivery is the responsibility of UPS or Purolator. Most printed puck orders are placed during the winter, and storms can delay delivery. If possible, order early to avoid disappointment.