Politique de confidentialité
Custom Pucks – Our Privacy Policy
At CustomHockeyPuck, we know how important it is to protect your personal information. When you shop online, we want every customer’s experience to be safe. With this goal in mind, we have developed this privacy policy to explain our guidelines regarding the collection and use of your personal information by CustomHockeyPuck.
What information does CustomHockeyPuck collect, and how is it used?
At CustomHockeyPuck, we collect two types of information: personal information and non-personal information.
We may use your personal information for certain purposes, such as:
- respond to requests for products, services, or information;
- provide customer service;
- manage promotions;
- offer new products and services;
- to evaluate and improve the effectiveness of our websites or our marketing activities;
We may also collect and summarize customer contact information in a format that no longer allows the individual to be identified, for statistical purposes.
Personal information includes your name, address, phone number, and email address. You may always choose not to provide us with your personal information. However, if you choose not to do so, we may not be able to provide you with the product, service, or information you have requested.
Non-personal information is information that cannot be used to identify you. For example, we may ask for your ZIP code to help us plan the promotion.
Information about you collected by CustomHockeyPuck
Here are some of the ways we collect information about you and how that information is used.
Our Websites
When you use our websites, you may be asked to provide certain personal information, such as your name, email address, mailing address, ZIP code, or credit card information. We use this information to process your transactions and to give you access to certain special features on our websites. If you choose not to provide the requested personal information, you will not be able to use some of these features, nor will you be able to complete transactions on the websites.
For any of our online services, we may also use your personal information to communicate and correspond with you, as well as to respond to your requests. With your consent, we may occasionally send you emails or other messages regarding products or services that we believe may be of interest to you.
When we refer to our website in this policy, we are referring to CustomHockeyPuck.com.
Entering a Contest or Promotion, or Participating in a Survey
From time to time, we hold contests, promotions, or surveys. To participate, you will need to provide your contact information as well as additional optional information for surveys, such as your product preferences. The information collected when you participate in a contest will be used to contact you if you win. We may also aggregate the information collected during a survey so that it no longer identifies individual participants during analysis, but we will not disclose any personal information obtained.
Information Collected Automatically by CustomHockeyPuck
Like many other online businesses, we automatically collect certain non-personal information about website users. This information does not identify you. It includes your computer’s IP address, your Internet service provider’s IP address, the date and time you visited the website, the web address of the website from which you linked directly to our site, the operating system you are using, the sections of the website you visit, the pages of the website you view and the images you look at, as well as the content you download from the website.
This non-personal information is used to administer the website and the system, as well as to improve the site.
Cookies
The website uses cookies, which are pieces of information stored on a user’s computer that allow the website to recognize that computer during the user’s subsequent visits. Cookies enhance the convenience and usability of the website. For example, the information collected by cookies is used to recognize you as a user of the website (so you don’t have to enter your billing information every time), to provide you with personalized web page content and information, to track your visits, to meet your needs, and, in short, to make it easier for you to access the website. You can choose to reject cookies, if your browser allows it, but your use of the website may be affected, as may your access to certain features it offers. You may also no longer be able to complete transactions on the site.
Email Fraud
We would like to inform you that CustomHockeyPuck will never ask you for personal or financial information via unsolicited email. If you receive an email claiming to be from CustomHockeyPuck asking for your credit card number, please do not reply to it and contact us immediately. You should never send confidential personal information via regular email, as it is not a secure method of transmission.
Links to Other Websites
Our website contains links to other websites or other Internet resources. When you click on one of these links, you are connecting to another website or Internet resource. CustomHockeyPuck is in no way responsible for these other websites or Internet resources, nor for their collection, use, or disclosure of your personal information.
We encourage you to read the privacy policies of these other sites to learn how they collect and use your information.
Does CustomHockeyPuck disclose the information it collects?
CustomHockeyPuck does not sell your personal information.
Disclosure to Service Providers
CustomHockeyPuck may use your personal information to verify and validate information and to respond to your questions. Service providers include credit card companies and delivery services. To reduce the risk of fraud or misuse of personal information, CustomHockeyPuck may also verify your personal information—including your address and credit card information—with service providers.
We will take reasonable measures to ensure that your personal information is used in accordance with this policy.
How does CustomHockeyPuck protect my information?
The security of your personal information is a top priority at CustomHockeyPuck. We maintain safeguards and security standards to protect your personal information—whether in paper or electronic form—from unauthorized access or disclosure and from unlawful use.
Although we cannot be held liable for theft, illegal use, unauthorized disclosure, loss, alteration, or destruction of information by a third party, we take the necessary precautions to prevent these unfortunate situations from occurring.
How can I contact CustomHockeyPuck?
CustomHockeyPuck is responsible for all personal information in its possession. Our Privacy Officer is responsible for ensuring that CustomHockeyPuck complies with the principles set forth herein. If you have any questions, concerns, or complaints regarding this privacy policy, you may:
| Email: | info@CustomHockeyPuck.com |
| Call us at: | 1-866-327-6145 |
| Write to us at: | CustomHockeyPuck Attention: Privacy Officer 73 Arinto Pl. Ottawa, Ontario, Canada K2S 2R6 |
Will this privacy policy be updated?
This policy may change over time to reflect changes in our service and developments in technology and the law. We may add, modify, or remove portions of this policy if we believe it is appropriate to do so. Whenever we update this policy, we will include the date on which the changes were made.
January 16, 2014